California Department of Resources Recycling and Recovery (CalRecycle)

2009 Strategic Directives

SD-7: Customer/Local Assistance

This page provides information on the CIWMB's Strategic Directive 7 (SD-7). The baseline measurement, metrics or performance criteria, annual targets, and key activities for each subdirective are being developed and will be posted on this page in November 2009.

It is a core value for CIWMB to assist its stakeholders in meeting their responsibilities under California integrated waste management law, and to provide assistance to businesses in order to increase waste reduction and recycling.

Specifically, the CIWMB will:

  • 7.1--Conduct annual customer satisfaction surveys of stakeholders every two years. Based on evaluation, propose areas for improvement.
  • 7.2--Conduct effective and appropriate outreach and assistance to all jurisdictions and State agencies, focusing resources on regions where there will be the greatest impact on overall diversion. This includes identifying problem program areas and providing focused training, assistance and outreach opportunities.
  • 7.3--Assist local planning and recovery efforts to manage disaster debris in coordination with other State and federal agencies.

SD-6 | Strategic Directives Home | SD-8

Last updated: August 24, 2009
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